Service Level Agreement (SLA)

Effective Date: November 21, 2024

We aim to provide the best hosting services possible. This SLA defines the level of service you can expect from onichost.com.

1. Uptime Guarantee

We guarantee 99.9% uptime for our hosting services. If we fail to meet this guarantee, we will offer compensation as outlined below.

2. Support Availability

• Customer support is available 24/7 via email, phone, and live chat.
• Our response time will be within 1 hour for urgent issues and within 24 hours for general inquiries.

3. Compensation for Service Failure

• If our uptime falls below 99.9% in a given month, we will offer you a pro-rated refund or credit for the downtime period.

For questions about our SLA, please contact us at su*****@on******.com.